Privacy policy

This policy explains what personal data TailBridge collects, why, who we share it with and how you can see, correct or delete it. It follows India's Digital Personal Data Protection Act, 2023 and the Digital Personal Data Protection Rules, 2025.

Draft for legal review · Version 0.9.3 · Last updated 2 November 2026 · Not yet in effect

Who we are

TailBridge is clinic software for veterinary clinics in India. It is run by [legal entity name], [registered address], Hyderabad, Telangana (“TailBridge”, “we”, “us”).

In this policy, “you” means a person whose personal data we handle: a clinic owner or staff member, a pet owner who visits a clinic that uses TailBridge or uses the TailBridge app for pet owners, or a visitor to this website.

Our two roles

The law treats us differently depending on whose data it is and who decides how it is used.

For clinics' records, we act for the clinic

Your vet clinic decides what to record about you and your pet: visits, notes, prescriptions, vaccines and bills. The clinic is the Data Fiduciary for these records. We are its Data Processor: we store and process them only on the clinic's instructions and under a written agreement with the clinic.

For our own purposes, we are responsible

We are the Data Fiduciary for clinic staff accounts, pilot and sales enquiries, website visits, the WhatsApp messages we send from TailBridge's number on a clinic's behalf, and your account in the TailBridge app for pet owners: your sign-in, the notifications on your phone, your reviews of clinics and the pet card links you make.

If your question is about your pet's medical records at a clinic, you can ask the clinic or us. We will pass the request to the clinic and help it respond.

What we collect and why

Whose data	What we collect	Why we use it
Pet owners	Name, mobile number, preferred language, address if the clinic records it, and the records the clinic keeps about your pet's visits, vaccines, prescriptions, bills and payments	So your clinic can book and treat your pet, keep its history, bill you and remind you on WhatsApp when a vaccine or follow-up is due
Pet owners	Your consent choices, and WhatsApp delivery and read status of messages sent to you	To send only the messages you agreed to and to show the clinic whether a reminder reached you
Pet owners using the TailBridge app	Your mobile number, the type of phone you sign in from, a notification token for your phone if you allow notifications, the messages, booking and refill requests you send to clinics, the reviews you write, the pet card links you make, and the family members you share pets with (their mobile number and the name you give them)	To sign you in with a code, show you your pets' records from the clinics that keep them, pass your messages and requests to the clinic you choose, tell you on your phone when a clinic replies or something about your pet changes, and let the family members you choose look after the pets you share with them, with the clinic told who wrote
Clinic owners and staff	Name, email, mobile number, role, veterinary registration number for doctors, login and security details, and a log of actions in the app	To give you an account, keep the clinic's records secure, show who did what, and support you
Clinics	Clinic name, GST number, address, bank account for payouts, subscription and payment details	To provide the service, issue invoices, settle payments to the clinic and meet tax rules
Website visitors and pilot enquiries	What you send us: name, clinic name, phone, email and your message	To reply, arrange a visit and run the pilot
Everyone using the clinic app	Device type, app version, error reports and when each device last synced	To keep offline sync working, fix errors and protect against misuse

Information about a pet on its own is not personal data. It becomes personal data when it is linked to its owner, so we protect it the same way.

We do not sell personal data, show advertising, or use a clinic's client list to promote any other clinic.

Where it is stored

We store TailBridge's databases, files and backups in India, in AWS's Mumbai region, with a backup copy in a second Indian region. WhatsApp messages pass through Meta's systems, which may process them outside India, as for any WhatsApp message. Notifications to the TailBridge app pass through Expo and through Google or Apple, which may process them outside India; a notification carries the clinic's name and a short message, such as the clinic's reply. A video follow-up passes through Jitsi's servers, which may be outside India.

How long we keep it

Clinic records are kept for as long as the clinic uses TailBridge. When a clinic leaves, we give it a full export and delete its records within 90 days, except backups, which expire within a further 30 days.
Invoices and payment records are kept for eight years to meet Indian tax and accounting law.
Enquiries from people who do not become customers are deleted after 12 months.
Security logs are kept for at least one year, as the DPDP Rules require.
Your TailBridge app sign-in lasts 30 days. Your phone's notification token is deleted when you sign out or delete your account.

How we protect it

Each clinic's data is kept apart at the database level, so one clinic's staff cannot see another's. Data is encrypted in transit and at rest, staff accounts use passwords and two-step login for administrators, and every change is logged. We back up every night and test restoring from backup.

If a personal data breach happens, we will tell the clinics and people affected without delay, explaining what happened, the likely effects and what you can do, and report it to the Data Protection Board of India as the law requires, including a detailed report within 72 hours.

Your rights

Under the Digital Personal Data Protection Act, 2023 you can ask us to:

See a summary of the personal data we hold about you, what we do with it and who we have shared it with.
Correct, complete or update data that is wrong or incomplete.
Erase your data when it is no longer needed for the purpose you consented to, unless the law requires us to keep it.
Delete your TailBridge app account at any time, in the app (Settings, then Delete my account) or as described on Delete your TailBridge account. Your clinics keep their own records of your pets' care; ask them, or us, to erase those.
Nominate someone to exercise these rights for you if you die or cannot act yourself.
Complain to us, and then to the Data Protection Board of India if you are not satisfied.

Write to privacy@tailbridge.in from the phone number or email we hold for you, or ask your clinic. We will confirm who you are before acting, reply as quickly as we can, and resolve every request within 90 days.

Children

TailBridge is meant for adults. Clinics should record the parent or guardian, not a child, as the pet's owner. If we learn that we hold a child's data without verifiable consent from a parent, we will delete it.

This website

This website sets no cookies and uses no advertising trackers. It keeps two small settings in your browser: your cookie choice and, if you use it, “Reduce motion”. Analytics run only if you allow them in , and none are installed today. Its typeface, images and scripts are served from our own site, so opening a page shares nothing with other companies. Our cookie and storage notice lists everything.

The demo forms only prepare an email in your own email app; nothing is sent until you send it. Sending one agrees that we may contact you by phone, email or WhatsApp about the demo.

Changes to this policy

When we change this policy in a way that matters, we will tell clinics by email and in the app at least 30 days before the change takes effect, and update the date at the top of this page.

Contact and complaints

Grievance Officer
[Name], TailBridge
[Registered address], Hyderabad, Telangana
grievance@tailbridge.in

We acknowledge complaints within 24 hours and resolve most within 15 days; see grievance redressal. If we have not resolved your complaint, you can complain to the Data Protection Board of India after using our process.