Legal centre
Every TailBridge policy in one place, who is asked to agree to what and when, and how to reach us. We write them in plain language and follow India’s Digital Personal Data Protection Act, 2023.
Our policies
Terms of serviceHow clinics and pet businesses use TailBridge: the pilot, fees, who owns the data, clinical responsibility, acceptable use and ending the service.v0.9.0 · 26 Oct 2026Privacy policyWhat personal data we collect, why, where it is stored, how long we keep it and how to use your rights under the DPDP Act, 2023.v0.9.1 · 27 Oct 2026Data processing agreementThe agreement under which TailBridge processes a business’s client and patient records as its Data Processor.v0.9.0 · 27 Oct 2026Cancellation and refund policyHow subscriptions start and stop, when money is refunded, and how refunds of payments made to a clinic work.v0.9.0 · 27 Oct 2026Cookie and storage noticeWhat this website and the apps store on your device, which storage is essential and which needs your permission.v0.9.0 · 27 Oct 2026Grievance redressalHow to raise a complaint, who handles it, how fast we respond and where to escalate.v0.9.0 · 27 Oct 2026
Who agrees to what
Nobody is asked to accept anything hidden in small print. Each choice is asked on its own, nothing is ticked in advance, and we keep a record of the version each person saw.
| Who | When | What they agree to |
|---|---|---|
| Clinics, groomers and pet stores | When signing up, before the first record is added | Terms of service and data processing agreement, with the privacy policy and refund policy linked. The person signing confirms they may act for the business. |
| Staff at those businesses | First sign-in on each device | A short promise to use TailBridge only for work, keep their login private and open records only when their work needs it. |
| Pet owners | When a clinic first registers them | Consent for the clinic to keep their pet’s records, with separate, optional choices for WhatsApp reminders and clinic offers. A WhatsApp message confirms the choices and links the privacy policy. |
| Pet owners in the owner app | Signing in, and before sharing records with another clinic | The privacy policy, the same consent choices, and a separate consent for each clinic records are shared with. |
| Website visitors | First visit | A choice to allow or reject analytics. Rejecting is as easy as allowing; nothing optional runs until you choose. |
| People asking for a demo | Sending the form | Sending the form agrees that we may contact them by phone, email or WhatsApp about the demo, as the line beside the button says. |
When a policy changes in a way that matters, businesses hear about it by email and in the app at least 30 days before it takes effect, and are asked to accept the new version.
Your choices
- Change what this website may store: .
- Stop WhatsApp messages: reply STOP to any message from TailBridge.
- See, correct or erase your personal data: write to privacy@tailbridge.in, or ask your clinic.
- Make a complaint: see grievance redressal.
Company details
- Legal name
- [Legal entity name]
- Registered office
- [Registered address], Hyderabad, Telangana
- CIN
- [CIN]
- GSTIN
- [GSTIN]
- Grievance Officer
- [Name], grievance@tailbridge.in
- General enquiries
- hello@tailbridge.in